CUSTOMER SUPPORT
Sharper.video Support
Need help with AI video generation, upscaling, editing, credits, billing, or your account? Send us a message or contact our support team directly.
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Frequently asked questions.
Find answers to common questions about AI video generation, account access, credits, billing, and contacting Sharper.video customer support.
How do I contact Sharper.video customer support?
You can submit a message using the support form on this page or email [email protected]. Our team can help with video generation, editing, upscaling, credits, billing, subscriptions, and account questions.
How long does Sharper.video support take to respond?
We aim to reply to active subscribers within 48 hours and other users within 3 business days. These are initial response targets, not guaranteed resolution times.
What should I do if AI video generation fails?
If a video generation task fails, the credits charged for that task are automatically returned to your account. If the issue continues or your credit balance looks incorrect, contact support with your account email and relevant task details.
Can I get help with billing, subscriptions, or refunds?
Yes. Contact us with questions about payments, subscription renewals, credits, or refund requests. Include your account email and payment date if available. For eligibility details, read our Refund Policy.
Do I need an account to contact support?
No. You can submit a message without signing in. If your question is about an existing account, please use the email address associated with it so we can locate your account faster.
What should I include when reporting a technical issue?
Describe what happened, include any error message and the approximate time of the issue, and tell us which device and browser you used. Never share a password, verification code, or complete payment card number.