A straightforward approach to refunds.
At Sharper.video, we want you to feel confident when purchasing AI video generation credits or subscribing to our services. We understand that plans can change, and we aim to handle refund requests fairly, transparently and efficiently.
Sharper.video is operated by Windvale LLC, a limited liability company registered in Wyoming, United States (“Windvale LLC,” “we,” “us,” or “our”).
This Refund Policy explains how refunds work for purchases, credit packages, subscriptions and recurring subscription renewals made through Sharper.video.
Our standard refund request window is 24 hours after a purchase or subscription renewal, provided fewer than 30 credits have been consumed from the relevant purchase or renewal. Additional refund rights may apply under applicable consumer protection laws or the terms of the payment provider responsible for your transaction.
For questions or refund assistance, contact us at [email protected].
1. Scope of This Refund Policy
This Refund Policy applies to paid products and services offered through Sharper.video, including:
- AI video generation from text or images.
- AI video editing, video extension and video upscaling.
- Paid credit packages and other one-time digital purchases.
- Monthly, annual and other recurring subscription plans.
- Subscription renewals, plan upgrades and additional credit purchases.
Sharper.video uses a credit-based system for eligible AI-powered services. Credits are consumed when qualifying processing tasks are performed, with the required credit amount depending on the selected service and settings.
Our free video tools do not require a paid purchase when used within their advertised free features and therefore do not involve a payment eligible for a refund.
This policy applies to purchases made through our website and authorized payment processing partners.
2. Our 24-Hour Refund Request Policy
We offer a standard 24-hour refund request window for eligible purchases and subscription renewals.
You may request a refund when both of the following conditions are met:
- You contact [email protected] within 24 hours after the original purchase or successful subscription renewal payment.
- Fewer than 30 paid credits associated with that particular purchase or renewal have been consumed.
The 24-hour period begins when the payment is successfully completed, not when you first use the service.
If no paid credits have been consumed, we generally approve a full refund, subject to verification, applicable payment provider requirements and protections against fraudulent or abusive transactions.
If between 1 and 29 paid credits have been consumed, we will review your request and may approve a full or partial refund based on the extent of service usage and the circumstances of the request.
Submitting a request within 24 hours does not automatically guarantee a full refund if paid services have already been used.
We assess eligible requests fairly and aim to provide a reasonable resolution while accounting for the actual digital services delivered.
This voluntary refund policy does not restrict any additional or mandatory rights available under applicable law.
3. Refunds for Partially Used Credits
AI video generation, editing, extension and upscaling involve processing resources and associated operating costs.
When paid credits have already been consumed, we may offer a partial refund rather than refunding the entire purchase.
For voluntary partial refunds, we may consider the number of credits consumed, the paid services already delivered, the unused portion of the purchase, the nature of the subscription or credit package, and the circumstances surrounding the refund request.
Depending on these factors, we may approve a full refund, offer a partial refund or decline a discretionary refund.
Any partial refund will be determined reasonably and will not exceed the amount originally paid for the relevant transaction.
Credits deducted for unsuccessful processing tasks and subsequently restored to your account are not treated as consumed credits for the purpose of our voluntary refund eligibility review.
Where applicable law prescribes how a refund or proportionate payment must be calculated, those legal requirements take precedence over our discretionary assessment.
4. Refund Requests After 24 Hours or Significant Credit Usage
If more than 24 hours have passed since your purchase or renewal, or if 30 or more paid credits associated with the relevant transaction have been consumed, the purchase will generally fall outside our standard voluntary refund conditions.
However, we understand that exceptional circumstances can occur.
You may still contact our support team to request an individual review.
Depending on the circumstances, including verified technical problems, billing errors, service availability or other reasonable considerations, we may offer a full refund, partial refund or another appropriate resolution.
Refunds outside the standard eligibility conditions are discretionary unless required by applicable law or payment provider rules.
We do not guarantee refunds solely because a customer changes their mind after extensive use of paid services, has consumed the purchased credits, or no longer needs a service that has been delivered as described.
Nothing in this section limits your statutory rights.
5. Subscription Renewals and Cancellation
Sharper.video may offer recurring subscriptions that renew automatically according to the billing interval selected at checkout.
The subscription price, billing frequency and applicable renewal terms are presented during the purchase process.
You may cancel an active subscription at any time using the available subscription management controls associated with your purchase or by contacting [email protected].
Cancellation prevents future automatic renewal charges once the cancellation takes effect. Unless a refund or applicable law requires otherwise, your existing paid access generally continues until the end of the current billing period.
Canceling a subscription does not automatically refund a payment that has already been processed.
If your subscription has recently renewed and you did not intend to continue, you may request a refund under our 24-hour refund request policy. We will consider the credits consumed during the new billing period and the other applicable conditions.
Refund requests for previous billing periods are reviewed separately and are not automatically approved because a subscription has been canceled.
When a refund is approved for a subscription renewal, the related renewed access and any future automatic renewal of that subscription may be canceled as part of the refund process.
Where consumer protection laws or payment provider policies offer additional cancellation or renewal refund rights, those rights will be honored.
6. Failed Video Generation and Technical Problems
We want the credits you purchase to provide access to the AI video services described on our website.
If an AI video generation task fails and the credits charged for that task are automatically returned to your account, those restored credits remain available for future eligible use.
An automatically restored credit balance does not by itself constitute a monetary refund or cancellation of a subscription.
If a technical problem causes an incorrect credit deduction, prevents access to a purchased service, or causes repeated processing failures, please contact [email protected].
Our team may review the relevant transaction and processing records to determine an appropriate resolution, including restoring incorrectly deducted credits, resolving the technical problem, or providing a partial or full refund when appropriate.
AI-generated results can vary depending on prompts, input materials, selected models and processing settings. Subjective preferences regarding the creative appearance of a successfully generated video do not automatically establish eligibility for a monetary refund.
However, we will consider genuine service defects, material differences from advertised functionality, and any applicable consumer rights.
Where paid services are not supplied as agreed or fail to meet mandatory legal standards, appropriate remedies will be provided in accordance with applicable law.
7. Duplicate Payments, Billing Errors and Unauthorized Charges
If you believe you have been charged twice for the same purchase, charged an incorrect amount, or billed after an effective subscription cancellation, please contact us.
We will review the payment records and take appropriate steps to correct verified billing errors.
Where an incorrect or duplicate charge is confirmed, we will arrange the applicable refund or correction.
If you believe a transaction was not authorized, contact us promptly so that we can review the matter and coordinate with the applicable payment provider.
Our standard 24-hour request window and credit usage thresholds do not limit remedies required by law for verified billing errors or unauthorized transactions.
8. Consumer Rights and International Refund Requirements
Sharper.video serves customers in multiple countries and regions, and we respect applicable consumer protection requirements.
Our voluntary refund conditions are additional to, and do not replace or restrict, any mandatory rights available to consumers.
European Union and European Economic Area
Consumers in the European Union and European Economic Area may have a statutory right to withdraw from certain online digital content or digital service contracts within 14 days of concluding the contract, without giving a reason.
The availability and duration of this right depend on the nature of the purchased product or service, the applicable legal requirements and any permitted exceptions.
For digital content not supplied on a physical medium, a statutory withdrawal right may be lost once supply begins if the consumer has provided the legally required prior express consent, acknowledged the resulting loss of the withdrawal right, and received the required confirmation.
For digital services, different rules may apply. Where a consumer has expressly requested that a service begin during the withdrawal period, a lawful withdrawal may, where permitted by law, involve a proportionate payment for services already provided.
Immediate account access or credit availability does not, by itself, mean that every statutory withdrawal right has been lost.
Consumers entitled to statutory withdrawal may exercise that right by sending us a clear statement of their decision to withdraw before the applicable deadline. Any online withdrawal function required by applicable law provides an additional method of submitting that request.
Valid statutory withdrawal requests will be handled in accordance with the applicable legal requirements, regardless of our voluntary 24-hour refund window or 30-credit threshold.
United Kingdom
Consumers in the United Kingdom may also have statutory cancellation, withdrawal and refund rights for qualifying online purchases of digital content and digital services.
For certain contracts, a 14-day cancellation period applies, subject to applicable exceptions and the legal requirements governing early delivery or performance.
Where a valid right exists, we will honor it in accordance with UK consumer protection law, including any applicable requirements concerning subscription renewals.
United States
For customers in the United States, refund requests are handled under this policy and applicable federal and state consumer protection laws.
We provide clear subscription cancellation options and review billing errors, unintended renewals and service-related problems in accordance with applicable requirements.
Other Countries and Regions
Customers in other countries or regions may be entitled to additional cancellation, withdrawal, repair, price reduction or refund remedies under local consumer protection laws.
These rights may vary depending on the transaction type, service delivery, consumer location and applicable law.
Nothing in this Refund Policy excludes, restricts or waives any consumer rights that cannot lawfully be excluded.
If a mandatory legal requirement or an applicable payment provider policy grants you a more favorable right than our voluntary refund terms, the applicable requirement will take precedence.
9. How to Request a Refund
To request a refund, please email:
Use the subject line “Refund Request – Sharper.video” if convenient.
To help us identify your purchase quickly, please provide the email address associated with your Sharper.video account, the approximate purchase or renewal date, and your reason for requesting a refund.
You may also include a payment receipt or transaction reference if available.
We may request reasonable additional information where necessary to locate the transaction or verify the payment.
We will review your request using the applicable purchase details, billing records and relevant service usage information.
We aim to resolve refund requests fairly and as promptly as reasonably possible.
For a statutory withdrawal request, a clear statement that you wish to withdraw from the relevant contract is sufficient when submitted within the applicable legal period. You are not required to provide a reason where the law grants an unconditional right of withdrawal, and a missing receipt or optional detail does not invalidate an otherwise valid statutory notice.
10. Refund Processing and Payment Methods
Once a refund is approved, we will initiate or arrange the refund through the payment provider responsible for the original transaction.
Refunds are ordinarily returned to the original payment method used for the purchase.
The amount refunded will reflect the approved full or partial refund, together with any taxes or other amounts required to be reimbursed under applicable law.
After a refund has been issued, the time required for the funds to appear in your account depends on your payment provider, bank, card issuer and payment method.
Card refunds commonly take several business days to appear after processing. International payment methods may require additional time.
Where applicable law imposes a reimbursement deadline, we will comply with that deadline. For qualifying statutory withdrawals in the EU or UK, reimbursement is generally required without undue delay and within 14 days after receiving a valid withdrawal notice, subject to the applicable legal rules.
We do not charge an administrative fee for refunds where doing so would violate applicable law.
Any currency conversion differences imposed independently by a financial institution may affect the amount displayed in your local currency.
11. Credits and Account Access After a Refund
When a refund is issued, the unused paid credits associated with the refunded transaction may be removed from your account.
For partial refunds, the remaining credits or paid entitlements associated with that purchase may be adjusted to reflect the refund amount.
A full subscription refund may result in the cancellation of the corresponding paid subscription benefits.
Refunds do not convert unused credits into cash beyond the approved refund amount.
Free or promotional credits do not have an independent cash value and cannot be exchanged for a monetary refund.
Credits, subscriptions and account access will be adjusted consistently with the refund provided and any applicable consumer protection requirements.
12. Fraud Prevention and Refund Abuse
We reserve the right to review refund requests for suspected fraud, payment abuse, repeated exploitation of refund benefits, or other manipulative activity.
Discretionary refund requests may be declined where there is reasonable evidence of such conduct.
We may rely on relevant payment records, credit usage, account activity and service delivery records when reviewing a request.
Any action taken under this section will remain subject to applicable consumer protection laws and payment network requirements.
Nothing in this policy limits lawful remedies for unauthorized payments, defective services or other mandatory consumer rights.
13. Frequently Asked Questions
Answers about AI video credits, subscription renewals and refund processing.
Can I get a refund within 24 hours of purchasing Sharper.video credits?
You may request a refund within 24 hours of purchase if fewer than 30 paid credits associated with the transaction have been consumed. Purchases with no paid credit usage are generally eligible for a full refund after verification. Purchases with limited usage may receive a full or partial refund following review.
Can I request a refund after my subscription renews?
Yes. Our standard 24-hour refund request window also applies after a successful subscription renewal. We review the credits used during the renewed billing period and any applicable legal or payment provider requirements.
Can I get a refund if I have already used some credits?
Possibly. If you have used fewer than 30 credits from the relevant purchase and contact us within 24 hours, we may offer a full or partial refund. Requests outside these conditions may still be reviewed individually.
What happens if I have used 30 credits or more?
Your purchase generally falls outside our standard voluntary refund conditions, but you can still contact us for an individual review. Mandatory consumer rights remain unaffected.
What happens if AI video generation fails?
Credits charged for a failed generation task are automatically restored to your account. If you experience repeated failures or incorrect deductions, contact our support team so we can investigate.
Does canceling my subscription automatically provide a refund?
No. Subscription cancellation stops future renewals once effective, while refunds for existing charges are assessed separately under this policy and applicable law.
How long does a refund take?
Once approved, we initiate or arrange the refund through the original payment provider. The funds usually appear after several business days, depending on the payment method. Any mandatory legal reimbursement deadline will be respected.
How do I contact Sharper.video about a refund?
Email [email protected] using the email address associated with your purchase. Our support team will assist with refund requests, subscription questions and payment concerns.
14. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment arrangements or applicable legal requirements.
The updated version will be published on Sharper.video with a revised date.
Changes will not retroactively remove refund rights that applied to a completed purchase or diminish any mandatory consumer protections.
15. Contact Us
If you have questions about a purchase, credits, subscription renewals, cancellation or a refund request, please contact our customer support team.
Sharper.video
Operated by Windvale LLC
Wyoming, United States
Email: [email protected]
We appreciate the opportunity to review your concerns and help find a fair resolution.